1. What is Food for Paws?
Food for Paws specialises in premium frozen raw dog food made from 100% natural ingredients. All products are locally sourced in the UK, ensuring the highest quality for your pets.
2. What delivery options do you offer?
Food for Paws delivers throughout the UK. Orders placed before 4 PM are dispatched the same day for next-day delivery. Frozen raw dog food products are shipped in insulated packaging to maintain quality during transit. For more details, visit our delivery information.
3. What is your return policy?
We cannot provide a refund on raw food orders unless they are found to be unsafe or unusable upon delivery. Please note that we take great measures to ensure safe handling on all orders, so we are confident they will arrive in safe, usable condition.
If your order contains any shortages, errors, or damages, you must notify us on the day of receipt or non-delivery and include photographic evidence where possible.
If you are unsatisfied with your product, have issues with your order, or wish to inquire more about our refund policy, please get in touch via email:
4. How can I report a complaint?
Customers can raise complaints through the form provided on the website. Food for Paws aims to address all issues promptly to ensure customer satisfaction. Visit our customer complaints page for more information.
5. How does Food for Paws protect my privacy?
Food for Paws complies with GDPR guidelines, ensuring customer data is securely stored and used only for order processing and communication. They do not share your data with third parties without consent. Read the full details on their privacy policy.
6. What payment methods are accepted?
The store accepts various payment methods, including major credit cards and online payment gateways, ensuring secure transactions. For more details, refer to the payment policy.
7. Are the products suitable for all dogs?
Yes, Food for Paws offers a wide range of frozen raw food tailored to suit dogs of all sizes and dietary needs. Each product is free from additives, grains, and preservatives to promote optimal health.
8. Do you offer subscriptions or bulk discounts?
While specific details on subscriptions aren’t listed, Food for Paws welcomes inquiries about bulk orders and may provide discounts for large quantities.
9. How do I contact customer support?
For inquiries, you can reach out via the contact form on their website or email the support team. Visit our contact page for assistance.